Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your Phallon Pro subscription at any time with zero hassle:

• Self-Service: Click on your profile in Phallon and select "Manage Billing" to cancel in one click via the Stripe customer portal.
• Email Support: You can also email [email protected] with your account email address requesting cancellation.
• Immediate Effect: When you cancel, auto-renewal will be turned off immediately. You will continue to have full access to Pro features until the end of your current billing period.

2. Refund Eligibility

We want you to be completely happy with Phallon. We offer refunds under the following clear conditions:

• Initial Purchase (First 14 Days): New subscribers are eligible for a full refund within 14 days of the initial subscription date.
• Service Outages or Errors: If an extended technical failure on our platform prevents you from using your quota, we will issue a prorated refund or service credit.
• Unauthorized Charges: If an unauthorized charge occurred on your card, contact us immediately and we will investigate and refund within 48 hours.

3. Non-Refundable Situations

Refunds are not granted in cases where:

• More than 14 days have elapsed since your initial monthly subscription charge.
• Your account was terminated for malicious activity, DDoS attempts, or violating our Acceptable Use Policy.
• Subsequent renewal months where the subscription was not cancelled prior to the automatic renewal date (though we are happy to assist in exceptional circumstances).

4. How to Request a Refund

To request a refund, simply send an email to [email protected] or [email protected] with:

• Your registered account email address.
• Your Stripe transaction or receipt ID.
• A brief note describing the reason for your refund request.

Our billing team reviews all requests within 1 business day. Approved refunds are credited directly back to your original payment method within 5–10 business days depending on your bank.